NextiraOne is a leading European expert in communications, which provides services to over 60.000 customers by means of direct sales and support services in 17 countries in Europe. SI-Consulting specialists were responsible for further development of existing business processes, optimization of existing SAP CRM functionalities, and roll-out preparations for further European countries. Currently, SAP CRM is used in two countries—France and Germany.
The project gathers SAP specialists from Poland, France, and Germany and it includes sales and implementation processes management, planning, employees work optimization and reporting in sales and support areas and registration of clients’ queries in Customer Service Center. Moreover, processes concerned with queries service by the employees are initiated along with their automatic monitoring in the range of Service Level Agreement (SLA).