In 2009 SI-Consulting implemented SAP CRM system in the Impel Capital Group. To date it is the largest CRM system implementation in Poland due to the number of users— about 2000, as well as the range of functionality. Using SAP CRM, the Impel Group offers facility management, real estate services, security, payroll services, temporary work, clothes rental and service, laundry service, logistics, catering, and hosting services.
Using the implemented system they support widely understood service and marketing. Additionally, a multichannel Contact Center platform integrated with SAP CRM was initiated in the Impel Group. The Contact Center includes customer complaint service and information about offered services.
