A comprehensive solution for sales and customer service
Advanced CRM Platform
SAP Sales & Service Cloud Version 2 is a modern solution that combines advanced tools for sales support, automation, and post-sales customer service—all within a single, integrated system. Built on microservices architecture, these solutions offer exceptional scalability, performance, and flexibility, fully adaptable to your organization's individual needs.
ENHANCED SALES EFFICIENCY
SAP Sales Cloud V2 supports every stage of the sales process, significantly boosting the efficiency of sales teams! These modern tools allow sales automation, pipeline management, and outcome forecasting. Integration with ERP systems (like SAP S/4HANA) and advanced machine learning-based analytics provide sales managers with a comprehensive view of customer information, enabling them to effectively plan sales activities—from initial opportunities to closing deals—while making informed business decisions.
COMPREHENSIVE CUSTOMER SERVICE
SAP Service Cloud V2 elevates customer service to a new level. The Agent Desktop is a central workspace, integrating all essential information and tools for fast, personalized issue resolution. The system offers robust communication channels, including integration with Microsoft Teams and Outlook, facilitating efficient collaboration and information sharing. Integration with an external knowledge base allows agents to quickly search for solutions and attach articles without leaving the agent's desktop.
ANALYTICAL TOOLS
SAP Sales & Service Cloud Version 2 offers advanced analytical tools that support sales and service teams in efficient process management and data-driven decision-making. Native integration with SAP Analytics Cloud (SAC) provides real-time data access and advanced functions like database querying and interactive dashboards for displaying key information.
With the Forecast Tracker, teams can accurately predict sales outcomes, compare forecasts with goals and actual results, and improve pipeline management.
The Pipeline Manager quickly identifies sales opportunities, assesses risk, and monitors progress, helping prioritize actions and maximize sales performance.
Trend Analytics offers insight into sales trends, enabling teams to analyze performance across quarters and optimize actions to achieve set goals.
COMMUNICATION CHANNELS
These streamline customer contact and automate service request creation. SAP Sales & Service Cloud V2 support channels like email, phone, and chat. Real-time communication, email management, and API-supported self-service portal integration provide full flexibility in customizing communication tools to meet business needs.
INTELLIGENT SERVICES AND AUTOMATION
SAP Sales & Service Cloud V2 leverages advanced machine learning and generative AI models that automate key business processes. The system intelligently classifies cases, suggests solutions, and analyzes sentiment and opinions from text (sentiment analysis), enhancing customer request management. The system also automatically analyzes leads to assess conversion likelihood, allowing you to focus on the most promising prospects. Sales opportunity assessment uses historical data analysis via machine learning to predict outcomes and enhance sales effectiveness. AI-driven automation and integration with the SAP Business Technology Platform support custom app creation tailored to the needs of your organization.
INTEGRATION OF SAP SALES & SERVICE CLOUD V2 WITH OTHER SYSTEMS
SAP Sales & Service Cloud Version 2 intgration with other business systems is key to maximizing operational efficiency and streamlining company processes. Ensuring seamless data flow between systems optimizes operations and enhances customer relationship management, as well as sales and service processes.
SAP Sales & Service Cloud V2 can integrate with a wide range of ERP systems, both SAP-provided (e.g., S/4HANA) and external, as well as data management platforms and collaboration tools like Microsoft Teams and Microsoft Outlook
Key benefits of integration
- Data Centralization: Provides a unified data source, enhancing data accuracy and consistency across the organization.
- Process Automation: Automated synchronization of data such as clients, contacts, or pricing information across systems reduces errors and saves time.
- Efficient Team Collaboration: Integration with communication tools like Microsoft Teams and Microsoft Outlook enables quick information exchange, efficient work organization, and immediate response to customer needs.
Flexibility and Scalability: SAP Business Technology Platform (BTP) and tools like SAP Build Apps allow companies to create custom applications tailored to specific needs and integrate them seamlessly with existing systems.
MODERN USER EXPERIENCE AND DATA SECURITY
SAP Sales & Service Cloud V2's intuitive interface makes daily work more efficient and enjoyable. The system also provides the highest data protection standards. With features like secure SSO login, full data access control within user permissions, and data depersonalization and deletion on request in line with GDPR, the tool ensures compliance with current regulations.
KEY BENEFITS OF IMPLEMENTATION
SAP Sales & Service Cloud V2 provides functionalities that yield tangible business benefits, streamlining daily work and enhancing customer satisfaction. With an integrated sales and customer service platform, teams can collaborate effectively, significantly improving productivity. Automation of key business processes accelerates process handling and intelligent management, enabling the company to focus on growth.
Real-time advanced analytics and forecasting enable data-driven decision-making, allowing the company to respond swiftly to changing market conditions. The intuitive user interface makes the system more enjoyable and easier for employees to learn.
Furthermore, SAP Sales & Service Cloud V2 meets the highest data security standards, ensuring the safety of both business and customer information, while enhancing operational efficiency and building deeper, lasting customer relationships. This solution supports your company's growth, strengthens its market position, and ensures long-term success.
