SAP Application Management Services is support for SAP users consisting in providing remote assistance in solving problems occurring in the ongoing operation of systems by SAP system users.
As part of the SAP application service, we offer:
- error and query handling on agreed SLA terms
- implementation of development works
- SAP Maintenance
- Consulting services
- workshops and training
- carrying out audits
- post-implementation warranty service
- complaint handling
- building and maintaining long-term relationships with clients
- system optimization
- system monitoring
- support in the field of system notes and updates
Advantages of the service:
- One Client service support coordinator
- Continuous care of SAP applications and systems
- Constant readiness for maintenance services
- Dedicated team of certified consultants
- Permanent and special rules of SLA cooperation
- Agreed response times and solutions
- High standards of operation following SAP Best Practices
- Service support based on ITIL contracts
- Implementation of service tasks following procedures
