We actively support the users of corporate resources in everyday problems with IT equipment, in efficient communication between network users and supervise the maintenance of the developed IT standards. We handle the processes of managing incidents, problems, configuration, availability and quality of IT services on an ongoing basis in such a way as to simultaneously minimise fault reporting and maintain security in the BackOffice IT environment, which is the most vulnerable area to unwanted information leaks.
We provide user support service in the Client’s company, through the hotline, we are able to receive and handle service requests remotely and on-site at the Client’s premises.
Benefits provided by the SI-Consulting Help-desk:
- efficient support for computer and application users (remote or on-site),
- response to fault reports and repair according to Client’s requirements,
- handling service requests directly from users through a single contact point (e-mail, telephone),
- quick help regardless of location,
- providing replacement computers, mobile devices and peripherals,
- ability to handle several thousand service requests per month,
- operating costs optimisation and standardisation of the BackOffice IT environment with the process,
- recurring and ongoing service reporting,
- supply of IT equipment in different financing models,
- maintaining an always up-to-date application and hardware environment,
- supervising the safety of the user area.