Most of companies’ processes are repeatable; thus, they may be automated in a lower or higher degree. However, during the development certain unique and one-time processes or processes based on multiple parameters and variants occur. Those processes are managed by the projects.
W marcu 2009 uruchomiono produkcyjnie w Grupy Impel aplikację Interaction Center WebClient bedącą jednym z głównych elementów systemu mySAP CRM, dedykowaną do wsparcia pracy Contact Center. Za pierwsze w Polsce wdrożenie Interaction Center WebClient a także integrację z centralką telefoniczną Nortel CC odpowiedzialna była firma SI-Consulting, natomiast za dostarczenie centrali telefonicznej Nortel CC i aplikację obsługująca i kolejkującą połączenia firma Kapsch.
The dynamical development of informatization and automation impacts also life and health care areas. It is reflected in constantly updated and comprehensive law regulations. These regulations result in further obligations and demands aiming at controlling activities influencing human health. The pharmaceutical industry must also abide by these regulations. Today there is more to IT technologies in pharmaceutics than controlling systems or computers.
Jeffrey Pfeffer, a professor at Harvard Business School, said that “Many companies spend large amounts of money on accumulating knowledge in various forms. Yet, these companies do not know how to change that knowledge into action. Knowing may not mean acting.”* The money is usually used to buy and to implement integrated economic systems. The success of such projects is determined—among others—by the level of commitment of people involved in them*.
For over a year now I’ve been reading everywhere about the crisis and prognosis as to what will and what will not sell. Various managers try to outdo one another in creating new economic forecasts and potential market development scenarios. One may try in vain, though, to look for reference to old mottos valid for business in times of up- and downturns in the economy.
For over 7 years most of the leading companies in Poland takes the challenge of implementing CRM system. Other companies are waiting to see the results of those implementations to be the next in line for it. The most frequent reasons for delaying the implementations are anxieties about the human factor. The fundamental assumption is that CRM systems encompass with their functionality departments such as marketing, sales and client service.