
In just a few seconds, you get a summary of the most important information about your customer: history, strategy, challenges, competition, and typical customers. Sounds like the sales assistant of the future? It's already a reality in SAP Sales & Service Cloud Version 2.
📌 The Account Synopsis feature uses the OpenAI model to generate a concise and clear summary of available customer information. This gives you:
• general information (year of establishment, industry, specialization),
• an overview of the company (product and service portfolio),
• current challenges (market trends, competition, regulations),
• competitive environment (key players and their strengths/weaknesses),
• business strategy and organizational culture.
đź’ˇ All this in a single view, created by AI in a matter of seconds. Important: the data is generated by the OpenAI model.
This tool allows you to prepare for meetings faster, better understand the customer's context, and conduct sales activities more effectively.
👉 How do you see the use of generative AI in your daily work with customers?